All orders that are placed can be found in the Seller’s account. During the Pending time, the order will have that status in the ‘Manage Orders’ tab. The delay, which is usually 30 minutes but can be longer, is there to protect buyers and sellers. The idea is that there is a short period during which customers can choose not to complete the order without suffering from financial penalties or having to return the product, which can be costly. And it also protects the seller by not getting to send out orders which might not have a valid payment method. However, there are times when the time can take longer, this is usually when there is not enough money in an account or on a credit card to make the purchase.
Step 1: Products Added to Cart
Products that the customer would like to purchase are added to the cart.
Step 2: Customer Adjusts the Cart and Places Order
The customer can then adjust the number of products to be bought. Then they can add payment details and place the order
Step 4: Verification
Step 5: Complete
Once the payment method has been verified, the status will change to ‘Unshipped.’ If there is an issue with the payment, then the order will remain ‘Pending.’ The customer may be sent an email at some point informing that there was an issue with the payment.
Step 6: Sends Order Notification
Step 7: Processing
However, that is not the only reason. The information added to the system might have been wrong. Or the payment system might be done. When people are buying subscriptions, one of the biggest problems is that the customer has an out-of-date card and they’ve just forgotten to renew the information. The wrong address might have been used, a typo in some information (including card number, name on card, etc.), and there also might not be enough funds available associated with the card. However, ‘Pending’ usually lasts just 30 minutes. If there is an issue, then the customer can be emailed. The Pending status is there for sellers to be protected from fulfilling orders where no payment to the seller can be made yet. There might also be the option for the seller to contact the buyer directly. As a seller, be polite when you are contacting the buyer. An order that is left pending for some time and asking for different payment information can sometimes be embarrassing. The customer may not react positively. The best advice is to ask the customer to contact customer service and speak to them to resolve any issue that there might be. Do not look at the ‘Unshipped Orders’ report, this is only for those orders where you’ve received the order but not fulfilled them. Any pending orders will be grayed out and will be non-actionable. Therefore, you will not be able to confirm or cancel the order. This action is there to protect you from sending out a product to a customer who cannot pay. After an order has been placed, the order should be pending for about 30 minutes. This time is provided so that the buyer has some thinking time and can cancel the order before the product is shipped out. However, there might be times when you need to cancel an order while it is pending or that you have just received and are now ‘Unshipped.’ There are several non-standard cancellation reasons that you can be penalized for. These reasons do not mean that you face immediate judgment but suggest that you need to find better ways to manage your business to minimize the problem. However, there are also some standard reasons which include:
- You cancel the order because the item they bought is suddenly out of stock.
- The order is canceled because the address placed cannot be reached by courier.
- The buyer is unresponsive and you need to contact them for more information. A Seller can’t cancel a pending order during the first 30 minutes. If an order has been left pending for more than one hour, you might want to check with a Customer Service team as to what steps can be taken. They might advise that the order is canceled, which they can do.
Conclusion
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