We can help with that! Read on to find out about the most common troubleshooting issues that arise. Again, the solution that seems to work best is to unplug the device and the USB power, wait about 10–15 seconds, and plug them back in. This reboots the device and closes all running apps, giving your Firestick’s memory a fresh start. We tested the Fire Stick with a HiSense 8HG 65-inch television that runs Android TV and with a much older Sony Bravia 55-inch television. When tested with the Sony Bravia, the Fire Stick would sometimes reboot suddenly or the audio would drop out. While these problems are rare, older televisions seem to be the culprit. While testing the Fire Stick with the HiSense television, for example, the device only rebooted once during a two-week period. The reality of streaming media devices these days is that they are not perfect, sometimes crash due to memory errors, but mostly work reliably. One solution is to increase your internet speed or upgrade your television to a more recent model. Our favorite streaming device is the Roku Streaming Stick because of its smooth interface and easy search options.
