Thankfully, you’re not the only person who’s looking for the best way to contact your internet service provider (ISP). Depending on your specific internet service, there’s many ways you can reach the help center without sitting on the phone for hours at a time. Live chats, email, and even social media can work for finding the answer you need. Here’s a few tips for contacting your internet’s customer service that’s quick and easy. Oh, and to make things easy, we include a list of contact information for all the top, most popular ISPs around. Another way you can reach out is by the live chat option on the website. If there’s a bubble on the website that says, “Need help with a question? Hi! I’m Jason and I’m here with the answers,” then give it a shot. Most likely, the question you have is the same question another customer has had in the past. This should be a quick and easy way to find more information without sitting forever on the phone. If there’s not a good way to ask your questions by email and you’d rather chat with a representative, don’t be afraid to call. When you’re done with the call, you can ask your representative to send you an email detailing any promises they made to you or solutions you arrived at. This way, you’ll still have documentation of your communication with your ISP. It is easier to advocate for yourself if you know beforehand what you hope to get out of the call. While we can’t make any promises on behalf of your ISP, it will be easier for your representative to help you if they know what you need and expect. If the representative you’re speaking with doesn’t have an answer to your question, it’s alright to politely ask to speak with a manager. Managers are around for a reason, and they usually have more authority to make decisions on problems than standard representatives. Hopefully, the internet provider you’re calling and asking questions will value providing genuine customer service. It’s never fun speaking with a representative who doesn’t want to talk with you. Fortunately, we’ve researched and compiled a list of the best internet providers. While it’s super difficult to rate customer service, we’ve looked at the credibility and level of service of each company.
Xfinity: +1-800-XFINITY CenturyLink: +1-866-642-0444 AT&T: +1-800-288-2020 Verizon Fios Home Internet: +1-800-837-4966 Cox: +1-800-234-3993 Spectrum: +1-833-267-6094 Viasat: +1-844-702-3199 HughesNet: +1-866-347-3292 Frontier: +1-800-921-8101 Windstream: +1-800-347-1991 Astound Broadband (Formerly RCN): +1-800-746-4726 Optimum: +1-877-694-9474 Astound Broadband (Formerly Grande Communications): +1-800-427-8686 Mediacom: +1-855-633-4226 Sparklight: +1-877-692-2253 Earthlink: +1-888-327-8454 WOW! Internet: +1-866-496-9669
